“As part of a criminal settlement, Disney will have to pay a fine of 400,000 euros,” indicates the General Directorate for Competition, Consumer Affairs and Fraud Prevention on its website.
An investigation by the population protection department (DDPP) of Seine-et-Marne, where the famous amusement park is located, “highlighted inappropriate communication”, contrary to “the provisions of the Consumer Code relating to to misleading commercial practices,” specifies the DGCCRF.
Concretely, “quotas” restricted access to the park for “annual pass holders”, although they were supposed to allow access to the attractions every day of the year, indicates Fraud Repression.
Restrictive conditions
At the end of 2022, several dozen subscribers had expressed their dissatisfaction in front of the park at the call of an internet page called “les Oreilles jaunes”, in reference to the Yellow Vests, “Le Parisien” then reported.
The media 60 million consumers immediately explained that the Infinity, Magic Plus and Magic Flex passes, which theoretically allowed access to the park respectively 365, 350 and 300 days per year for prices ranging from 499 to 319 euros per year, actually contained restrictive conditions. In particular, they required “compulsory pre-reservation for each chosen visit date”. Some users reported that it was impossible to go to the park on the desired dates.
