Ontario should have an anti-lemon law for vehicles like Quebec, says an Ontario driver, who started having problems with his new Nissan car just four days after purchasing it and has been waiting for months for it to be repaired.
Carl Cameron tells CBC that he quickly realized that something was seriously wrong
with his Altima model car purchased last July.
The 78-year-old couldn’t pair his cell phone with the car, warning lights indicating his tires were over or under inflated suddenly appeared on his dashboard, and the radio kept turning on and off. alone.
Hospitalized at the time, he was only able to bring the vehicle to the dealership in Orillia, north of Toronto, in October. The manufacturer could not find the source of these problems.
Nothing has been replaced or resolved. I continue to pay for a vehicle that I do not have.
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Carl Cameron wants Nissan to take back his defective Altima car and give him his money.
Photo : - / Sue Goodspeed
Nissan defends itself
The dealership has since loaned Mr. Cameron a vehicle, but he would rather have Nissan keep his defective car and offer him a refund.
The company tells CBC it has determined the car’s navigation system was at fault, but those parts are currently out of stock.
We are working diligently with our US counterpart to find a replacement system as soon as possible
says Nissan in a written statement.
A law like in Quebec?
In Quebec, a consumer with a new vehicle that is still in the garage can go to court since 2023 to have it declared defective and obtain the cancellation of their sales contract.
George Iny, director of the Association for the Protection of Motorists (APA), notes that the manufacturer must be able to repair the vehicle in three attempts maximum, according to the law in Quebec. The nature of the proof is made easier if we have a tag like three attempts
he said.
Mohamed Bouchama, consultant pour l’organisation Car Help Canadasays Mr Cameron’s case is far from unique. He would like Ontario to also adopt an anti-lemon law to force manufacturers to take their responsibilities seriously
.
The Ontario Ministry of Public and Business Services and Procurement refuses to get involved on this subject, but points out that the Canadian Motor Vehicle Arbitration Program already exists (New window)in order to help consumers.
With the collaboration of Grégory Wilson
With information from CBC
