Error of the declaration system, the customs service issues an urgent document to manage the incident

On May 6, the customs department published an urgent document explaining how to manage the system that does not accept documents in the customs file.

Consequently, the customs department has received information from customs and local companies that the electronic customs data processing system did not certify documents in customs files from May 3.

“The customs department coordinates its efforts with the competent units to verify and determine the errors that have occurred and correct the situation in which the system does not accept documents in the customs file,” said the customs department.

Until the system error is resolved, to quickly resolve import and export procedures, the Customs Department requests the regional customs antennas to direct customs of the border post and customs outside the border post to find many solutions.

More specifically, instructions are given to customs declarants so that they send the documents of the customs file using the Hys customs clearance service of the revised and completed electronic customs declaration system.

In the event that the receipt of documents in the customs file by the HSY procedure does not guarantee the regulations in due course of the procedures relating to the goods, the customs declarant is responsible for the storage of documents in the customs file.

For customs declarations of the yellow and red canals, customs declarants are invited to submit/present paper documents to carry out customs procedures. Customs agents receive the documents and files submitted/produced by declarants to process, split goods and store them in accordance with regulations.

Consequently, within 5 days of the system’s repair date, customs declarants must declare and join additional documents in the customs file (including the green, red and yellow channels) to the system, “said the customs department.

In addition, the Customs Department also asked the heads of the regional customs departments to be responsible for related labor, in particular not to allow civil servants to take advantage of incidents to cause difficulties, inconvenience and harassment to companies when carrying out procedures.

May 6, speaking with Your three online many companies said that after the holidays of April 30 and May 1, the customs declaration system included errors and that companies could not supplement the declarations in the customs dossier.

Normally, customs declarations are made with the documents attached to the software and are processed very quickly. But yesterday (May 5), some companies had the chance to finalize their statements. But today they have completely failed. This is the first time that they have been “seriously” affected.

Companies are strongly affected, orders for partners are delayed and storage and container storage costs are increasing. In particular, orders for the importation of raw materials which require raw materials for production, if the declaration cannot be completed, will delay the progression of production, “said a trader of Ho Chi Minh City.

Previously, in the group “electronic customs and customs procedures” with more than 114,000 members, many companies “shouted” because the customs declaration system included errors, causing delays in commercial activities in the circulation of goods.