Due to the passage of tropical cyclone Chido are Mayotte and its impact on the island’s infrastructure, theaeroporto Marcel Henry of Mayotte will remain closed until further notice. They are expected in the next few days changes to flight scheduling. This is what he communicates Air Austral in a note.
Changes to flight scheduling
The company asked affected passengers “not to show up at the airport. A solution for rescheduling will be communicated to them once the reopening is confirmed by the authorities.” Air Austral thanks them for their understanding.
As a result, the airline has implemented the trade measuresapplicable to passengers with flights to/from Mayotte until the airport reopens.
Per i non-changeable tickets or modifiable with fee and non-refundable the following are foreseen: o exchange without costs/penalties: passengers can reschedule the trip, based on the availability of the same travel class (even in the absence of availability in the same quota), for trips until 28 February 2024.
Change of destinationpassengers may change their destination without penalty, subject to fare adjustment to the new applicable fare (if necessary), within one year from the date of ticket issue.
Refund Optionsfull refunds are available without fees, following the usual refund procedures (for travel agencies, requests must be made in the form of Dar).
Notation requirementsWhen reissuing tickets, include the note “Irgh cyclone Chido DZA” in the endorsement section, in Dar Remarks, and for destination changes.
Tags: Air Austral
