For some professionals in the sector, Air France could have changed aircraft to maintain service, while reducing capacity. Either way, the decision is made.
You will have to deal with the new commercial policy of the national company, as shared on the Helpdesk.
“We facing a lot of changes lately, and at the same time, these carriers impose rules on us above ground.
From now on, Air France imposes a forceful change of program on us, from the moment the difference is less than 5 hours compared to the initial schedule,” laments a travel agent.
In the past, professionals could choose between several options. Thus, they had the possibility of accepting or requesting another flight, or refusing and canceling the tickets free of charge.
To read in addition: Chirac tax: aerial, your merciless universe…
From now on, on long-haul flights when the flight is delayed by less than 5 hours or 3 hours for medium-haul flights, agents must rebook in the same class as originally.
And if the change takes place more than 30 days before the trip, it is advisable to reprice and cash the fare difference, if the initial class is no longer available.
New instructions that made some distribution players jump.
“Air France created all alone like a big one, a new regulation which provides for imposing all modifications without consent. It’s surreal,” deplores a disappointed professional.
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