During the 8th edition of the “Elected Customer Service of the Year Morocco” event, held on December 12 in Casablanca, Marjane won for the third consecutive year the title of best customer experience in the mass distribution category.
This recognition illustrates the tireless commitment of the company’s teams, whether in physical stores or on digital platforms.
Marjane attributes this success to the operational excellence of her teams and meticulous monitoring of customer interactions. Thanks to extended availability, optimized response times and multi-channel communication, the brand boasts an approach centered on empathy and personalization. A strategy that has brought together nearly two million contacts in its database for three years.
To perpetuate this distinction, Marjane aims to strengthen the customer experience by integrating innovative technologies such as artificial intelligence and further simplifying the purchasing journey.
