“€1,688 paid to change transmission at 63,900 km! »Valérie D. is shocked by Ford’s behavior. Because the brand openly recognizes that it only covers the minimum for the very premature breakdown of its Fiesta.
Breaking down with a recent car, with few kilometers, and always perfectly maintained, is already annoying. But having the impression of being taken for a fool by the manufacturer of said car can legitimately anger its owner! This is, unfortunately, the mishap suffered by Valérie D., originally from Favril (28). At the start of 2022, our reader goes to a dealership Ford where she buys a Fiesta 1.0 EcoBoost 100 of 2019 which then only takes into account 26,000 km. A car which, a few weeks ago, began to emit noises which worried Valérie. In order to find out for sure, she decided to interview a brand workshop. After some investigations, the latter concluded that there was a problem with the gearbox bearing. The problem is that these elements are not detailed and the entire transmission must therefore be replaced. A breakdown that seems strange to Valérie on a car that only has 63,900 km. Especially since the quote is high! His garage requires almost €2,255 to do the transmission replacement with the cost of labor. For Valérie, there is no question of paying the bill without blinking.
A “low-end” customer?
Quickly, our reader invited her dealer to request support from the manufacturer. But a few days later, it’s a cold shower. Valérie is given an official document from her Ford garage indicating that she is only entitled to the gesture granted to the “low range”, or only – 25% on the bill. Disappointed and angry, she feels insulted and decides to question us about her case. But what strategy should we adopt in the face of such contempt? When we consult the document that Valérie received, we understand her anger. In fact, it stipulates that she would only be entitled to a 25% reduction due to the segment to which her Fiesta, a versatile city car, belongs. But Ford should be much more generous in this specific case. In the case of replacing a manual gearbox being only 5 years old and 63,900 km, regardless of the car concerned, our experts’ scale stipulates that Valérie must obtain a much greater discount! Of the total cost of the intervention, his garage must cover 75% of the bill. That is €1,691.25 leaving our reader “only” €563.75 to pay to repair her car.
