MLate evening, Proximus encountered technical problems with some of its services: “We are currently encountering problems with our Pickx platform which can lead, for certain customers, to instabilities, particularly in terms of TV replay and recordings. »
“We apologize for the inconvenience and are doing everything we can to resolve the issue as quickly as possible. We advise impacted customers to restart their decoder and accept offline mode,” the operator tweeted early in the evening.
Later, the problem was still not resolved: “Despite the work of our technical teams, we are still encountering problems with our Pickx platform as well as our call centers. We are doing everything we can to resolve the issue as quickly as possible and will keep you informed of developments. »
At the end of the evening, Proximus announced that the problem was being resolved: “Thanks to the efforts of our technical teams, we are seeing a gradual improvement in the situation. In the coming hours, the situation should be back to normal for all customers. We apologize for the inconvenience. »
