Several Canal+ subscribers noticed double billing for their subscription over the last weekend. If they were worried, the company’s customer service reassured Internet users, reports BFMTV.
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Check your bank account
Via the X Info Subscriber Canal+ account, after-sales service announced that customers had not been charged twice. According to them, it was just a display error. “An anomaly concerning the display of the withdrawal amount announcement has been identified. The latter should not be taken in duplicate,” indicates the channel.
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The amount may vary depending on the customer’s subscription, specifies Allo Forfait. It is therefore advisable to check your bank account. If this actually happened, you can contact the encrypted channel. No help can be found on the Canal+ forum, as it is being redesigned, and therefore currently closed.
A previous problem with Disney+
A few days earlier, there was confusion regarding Canal+ subscriptions linked to Disney+. The end of the association of the two services had caused problems, particularly in terms of tacit invoicing. Disney+ accounts created during a Canal+ SVOD subscription should not be billed.
Things get complicated if you have linked a Disney+ account and a Canal+ account. If a valid payment method is listed on your account, you will need to manually delete it to avoid paying. A promotional offer is also available if you wish to continue your subscription.
