Samsung Galaxy S22 users recently faced a disappointment: the latest One UI 6.1.1 update, deployed in September 2024, causes major malfunctions on many devices, sometimes making them completely unusable.
The issue mainly manifests itself in two forms: some phones get trapped in an infinite reboot loop after the One UI 6.1.1 update, while others experience random freezes and system crashes. This situation is reminiscent of similar setbacks that occurred earlier this year during the deployment of One UI 6.1, which had forced Samsung to pull and then re-release the update a few weeks later.
« My phone was working perfectly before the update. After installation it suddenly stopped working. Now it’s stuck in a reboot loop, and on the rare occasion it reaches the home screen it crashes and starts looping restarts again », testifies a user on the Samsung European community forum.
The solution proposed by Samsung is very expensive
Even more worrying, traditional solutions like cleaning the cache or even factory resetting prove ineffective. Authorized service centers Samsung systematically suggests replacing the motherboarda costly repair that the company often refuses to cover under warranty, even for pre-existing minor defects.
The problem seems to mainly affect models equipped with the Exynos 2200 processor, sold in Asia and Europe. The American versions, equipped with the Snapdragon 8 Gen 1 chip, seem spared. A European user laments: “ It is scandalous that a £1,300 phone breaks after 23 months, and that Samsung offers a repair quote of over €500 for a device that is now only worth €400 new ».
Despite the apparent scale of the problem, Samsung has not yet officially recognized these malfunctions or offered a solution. Users who have already installed the September 2024 update are stuck in a bind as subsequent updates have yet to resolve these random reboot and crash issues.
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