A French player buys an OLED screen and receives two by mistake. He wants to return the second one, but Amazon offers it to him.

News JVTech A French player buys an OLED screen and receives two by mistake. He wants to return the second one, but Amazon offers it to him.

A player receives two OLED monitors by mistake: Amazon gives him the second

In the small world of PC screens, there is a high-end technology that crushes the competition in terms of image quality and panel responsiveness: OLED. And I, who have tested a bunch of monitors, can tell you: in terms of value for money, AlienWare is extremely strong. The French Internet user (we know where he comes from thanks to the writings in the language of Molière on the boxes) therefore made an excellent choice by opting for a 4K QD-OLED monitor from the American manufacturer. The monitor is most likely the AW3225QF, which I myself tested for JVTECH.

View the Alienware AW3225QF on the official website

In short, the gamer shared on social networks that he had ordered his Alienware 32 4K OLED gaming PC screen on Amazon, initially at the price of 1,200 euros, but reduced to around
900 euros for Black Friday. As you can see, to his great surprise, our French received not one, but two instructors.

Upon contacting Amazon France customer service to report the error and offer to return the second device, he was informed that he could keep it at no additional cost. Amazon assured him, via a post shared on Reddit, that he would not be charged for the second monitor and that he could consider it an advance gift from them.

The Explanation Behind Amazon's Double Shipping

The reason Amazon sent two monitors was a logistical misunderstanding. According to another user, this type of situation can arise when packages are declared “lost”. He explains that when an order is reported lost in transit, Amazon sends a replacement. However, if the postal service finds the initially lost package, it may happen that the customer receives two copies of the ordered product: the replacement and the original.

In many cases, the return shipping costs for Amazon are higher than just absorbing the cost of the duplicate product sent. One user shared a similar experience with $400 Beyerdynamic headphones, explaining that the process of replacing them and finding the original package was identical.

In principle, customers are required to report and return any surplus merchandise received. A lawyer, consulted by our colleagues from MeinMMO, specifies that even if one wishes to keep the product, no legal basis allows it, since this constitutes a unjust enrichment. The seller is responsible for rectifying the delivery error, and legal action may be considered if the customer refuses to cooperate.

Let us point out in conclusion that not all incidents on Amazon end in a pleasant surprise. In another famous case, a gamer bought a new graphics card for 1,900 euros, but had it delivered a counterfeita frequent problem on the platform, causing harm to both buyers and Amazon.

View the Alienware AW3225QF on the official website