It is possible that this fault is linked to software. Some customers say they only noticed the yellowish stripe after the device’s first software update, suggesting it could be an issue introduced after manufacturing. According to a screenshot shared by another user, an Amazon customer service representative confirmed that the company is working on a solution, potentially through a future software update. Amazon has yet to release an official statement, but reports indicate that a fix may be coming soon.
It is unclear how widespread the problem is. The Colorsoft Kindle currently has an average rating of 2.6 stars on the Amazon website. While some consider the yellow band to be barely noticeable, others say it significantly disrupts the reading experience.
In a unit tested by The Verge, journalist Andrew Liszewski notes that the discoloration is more obvious in photos than in person. He pointed out that if he hadn’t known about others’ complaints, he might not have noticed it at all. However, given the growing number of unhappy customers and ongoing exchanges and returns, it remains to be seen how Amazon will handle the issue and whether an update can completely resolve it.
