Puretech motors. Stellantis opens a compensation platform for victim customers

This Thursday, January 16, the Stellantis company announces the establishment of a specific platform to compensate customers for expenses between January 1, 2022 and March 18, 2024, on PureTech 1.0 and 1.2 engines.

Good news to start the year 2025, for users affected by the PureTech 1.0 and 1.2 engine. The Stellantis company (Peugeot, Citroën and Opel) announced on January 16 the launch of a compensation platform for owners affected by engine breakdowns. The objective of this platform is to regain the trust of motorists. We explain the procedures for obtaining reimbursement of expenses incurred.

A first in the history of the industry. The Stellantis platform will cover all expenses incurred between January 1, 2022 and March 18, 2024. This concerns belt problems or excess oil consumption. This compensation measure will cover expenses for PureTech 1.0 and 1.2 of previous generations, following certain maintenance and diagnostic conditions recommended by the Citroën, DS Automobiles, Opel/Vauxhall and Peugeot brands.

If all conditions are met, clients can be reimbursed for all costs they have incurred, within a month and a half after submitting their file.

Users who have encountered technical problems and incurred costs on AdBlue tanks will also be able to request compensation on the same platform. The terms will be communicated this Friday by Stellantis.

The implementation of the platform will be carried out in a staggered manner, starting with the evaluation of complaints from pre-selected customers in France and Spain. Requests from all customers in European countries will begin to be evaluated gradually by the end of February 2025. The group is not communicating at this stage the number of cars that could be affected, nor the cost of the operation.

Tags France