Nantes: a computer failure affects a quarter of Semitan ticket purchase terminals

Nantes: a computer failure affects a quarter of Semitan ticket purchase terminals
Nantes: a computer failure affects a quarter of Semitan ticket purchase terminals

Semitan users have already noticed that it is no longer possible to pay by bank card on some of the terminals of the Nantes public transport network. The problem has nothing to do with recent storms which crossed the department and paralyzed part of the traffic, This is a computer problem.

Change of distributors

A software failure has been noticed by the services which are working to try to resolve this problem as quickly as possible. 39 of the 200 machines are affected. “It’s a failure of the banking module,” explains Benoît de Vasson, communications manager at Semitan. “Obviously, other means of payment are supported like currency.”

However, this still poses a problem and could last since the services are “obligated to intervene with the service provider on each of the 39 ticket distributors”, specifies Benoît de Vasson. An intervention plan is in the works, but not yet completely finished. Semitan is not currently able to announce a date for a return to normal on all machines. In the meantime, she indicates show tolerance for bona fide travelers who were unable to purchase their transport ticket and announced that all of its distributors, many of which are obsolete, will be replaced from the start of next year.

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