an entire district of Yvelines deprived of Internet for almost a month

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The residents of the Yves-du-Manoir district, in Poissy (Yvelines), are starting to get impatient. On September 23, 2024, a major fire declared in the fiber arrival room, under the responsibility of Orange. Infrastructure was seriously damaged.

For several weeks, the hundred residents of the seven residences did not have an Internet connection. A very long-term harm to the taste of local residents, whileOrange promised an intervention within forty-eight hours. “The new connection was only finished four weeks later. Even if it’s an exceptional case, it’s a long time,” grumbles Aymeric Mahiet, a resident of the neighborhood and a Free subscriber.

Internet, a tool that has become essential

What is life without the Internet? “It’s very complicated,” asserts another resident of the residence. State ministries say that the Internet is a service almost on the same level as housing and food, because we must many things through the Internet nowadays: paying a bill, reading a meter, working from home…

“And even find a job, which was my case at that time since I was in retraining,” continues this same resident, who was only able to get by thanks to the tethering from his phone. “But it was very slow, especially when sending large files. »

Orange: “An exceptional case”

Contacted by 78 actu, Orange indicated that it had moved the day after the disaster, September 24. However, the incident was special and it was necessary to take more precautions than usual.

“This is an exceptional and major case. We need the firefighters to give us the green light, to avoid any risk of collapse or dangerous gases to inhale. You have to clean it up, it can take four to five days. We suffered the consequences like the users. »

The operator continues: “Our network and litigation experts noted the extent of the damage on October 2, namely what was burned and what was not. THE subdistributor of Orange was damaged. Fiber lines, but also copper lines (telephone line and ADSL) were affected, which takes longer to replace. »

A temporary repair on October 15

At the same time, the social landlord of the residence, Domnis, made available to the Internet access provider a other premises to redo the connections quickly. Orange carried out a temporary repair there on October 15. Twenty-three days after the fire.

Orange customers were the first to find a connection. “For those at SFR, Free or Bouygues, it took even longer, because Orange did not no communication on the problem to other operators according to Free. It’s heartbreaking,” points out Aymeric Mahiet.

An assertion that Orange disputes. “ This is not true. Everything is computerized, subcontractors are notified within hours. »

A degraded service since

On November 5, 2024, the Internet connection was restored at Aymeric Mahiet. But the service leaves something to be desired according to him. “There is an installation problem. A Free technician reconnected me, but I am connected with a signal quality significantly lower than normal. This situation is unacceptable. »

“From now on,” he continues, “Free will only intervene in the event of disconnection, which is inadmissible. Free does not want to send technicians to check the installations or even take flow readings with their devices. I pay €56 for a degraded service. »

“Orange is supposed to carry out an inventory after the fire, measure the impact, the flow rates, the number of fibers still available…”

“Everyone will find their Internet connection” assures Orange

“The diagnostics have been carried out,” replies Orange. The cabinets are sufficiently equipped. Everyone will regain their Internet connection. But it is possible that some have aloss of power with the temporary installation. »

Aymeric Mahiet also noticed that fiber optic cables were probably impacted by the fire. Orange assures that its subcontractors are in the process ofintervention to make the permanent repair. “Everything will be sorted out by next week at the latest. »

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