Cis a reorganization which should make it possible to “increase the quality of the service provided to the user”, assures Bruno M., chief of staff at the Departmental Directorate of the National Police of Landes. Since September 2024, the Mont-de-Marsan police station has hosted the departmental information and command center (CIC). Concretely, since this date, all emergency telephone calls made to 17 in Landes have been handled by this service located in the premises of the Mont-de-Marsan police station.
“We were one of the last departmental directorates of the national police not to have a departmental CIC,” assures Major Élisabeth L., in charge of communications.
Two teams
Two teams made up of two operators take turns to handle calls. “For the moment, it is a departmental information and command center during the day, since the operators provide a service from 8 a.m. to 8 p.m. in the evening, seven days a week,” adds Major Élisabeth. L.
Since its creation, the center has received approximately 250 calls per day. The reasons are varied and range from a simple search for information to requests for intervention for burglaries, domestic violence or even prohibited parking. In a typical call processing procedure, operators take as much information as possible and dispatch vehicles for an intervention.
On site, police officers quickly assess the situation and can request reinforcements if necessary. Once the mission has been completed, the police can produce a radio report to the CIC. The latter, if necessary, will notify the officers and write a report. “Depending on the theme, the information can go all the way back to Paris,” underlines Major Élisabeth L.
Gain efficiency
According to Bruno M., the departmental CIC thus allows agents to “gain efficiency”. And to continue: “Last weekend, for a burglary in the town center of Mont-de-Marsan, the work of exploiting the surveillance videos and the follow-up provided by the CIC, capable of organizing cooperation between all the actors, allowed investigators to move very quickly. »
Note that the Mont-de-Marsan district, like that of Dax, includes around a hundred police officers from all units combined.
