With fewer beds in hospitals and caregivers who desertthe hospital crisis is only growing, worsening access to care. Pour relieve emergency servicesthe State has created an Access to Care Service (SAS). This guidance organization, accessible by number 15, allows you toremotely access a healthcare professional when the attending physician is not available.
“Its objective: respond to the demand for care everywhereurgent or not, of the population thanks to support coordinated between the health actors of the hospital and the city of the same territory”, specifies the Ministry of Health on its site. The 15 then assumes two missions : respond to emergencies as it has always done and also become a healthcare access service.
The regulator picks up the phone, needle patients according to their needs, provides medical adviceoffers a teleconsultation or directs, depending on the situation, towards an unscheduled care consultation in an office, in a home or health center, towards an emergency service, or even triggers the intervention of a SMUR or medical transport if necessary. A regulation that makes all the difference for emergencies.
One in two calls to the 15th result in simple medical advice
Regulation in general medicine is insured both by regulatory doctors and unscheduled care operators. Their role is notably to find consultations within 48 hours for patients.
A digital platform was created to direct patients towards community medicine. This tool allows the regulator to view the available slots with a healthcare professional and book a consultation for the patient as close as possible to their home. The service is available 24/7.
“Caution: for do not overcrowd the SASonly call 15 if you need urgent care or after having contacted your attending physician and unsuccessfully tried at least one local alternative,” informs the Ministry of Health website.
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