It's a funny mishap that a Pokémon card collector experienced. Wanting to have his collection appraised, with a view to an auction, he decides to call on a specialist by sending him, by registered mail, his entire collection, i.e. 100 Pokémon cards, with an estimated value of 14,830 euros .
However, the registered letter will never reach its destination, reports the legal and heritage information site Le Particulier. The collector then decides to contact La Poste in order to find the trace of the lost mail.
The Post Office loses track “in transit”
He sends them the proof of deposit, which indicates the names and addresses of the sender and recipient, as well as the guarantee level checked, in this case R1.
After investigation, La Poste ended up telling him that “the computerized tracking of the registered letter loses track of it during delivery”. The research carried out having yielded nothing, La Poste decides to compensate the collector up to…. 16 euros! A sum corresponding to the compensation associated with sending R1 registered mail, but very little consolation given the real value of the lost mail.
The mediator agrees with La Poste
Very unhappy, the collector then decided to appeal to the La Poste mediator, demanding compensation of 15,000 euros corresponding to the value of the lost Pokémon cards. But unfortunately for the collector, the mediator agrees with La Poste.
“I noted that this amount of compensation was in accordance with the contractual conditions,” said the mediator, according to Le Particulier. “It is up to the sender to ensure that they choose a product or service adapted to the value and nature of the content of their shipment, in order to be able, if necessary, to be compensated up to the amount of their damage,” he said. he explained, adding that he was surprised by the inclusion of “more than €14,000 of Pokémon cards in a registered delivery guaranteed at only €16”.
In order to receive better compensation, the collector should have used the service called “Declared Value” which guarantees a shipment of up to 5,000 euros. Not sure that the latter will use the services of La Poste again anytime soon…
