The complaints concern Telenet’s mobile services. According to the telecom operator, maintenance work that was carried out last night went wrong in the final phase. As a result, thousands of people complain online about a poorly functioning mobile network. Calling, sending messages, surfing and using apps is therefore only possible to a limited extent.
This was evident from the many reactions on social media. “I haven’t been able to call all morning. Once again, Telenet,” it sounds, for example. Other customers also indicate that they are disappointed because it is not the first time that they have experienced problems.
Telenet is aware of the problems and has been restarting its network since 7 am, says spokesperson Bart Boone. “Customers will gradually regain access to the mobile network. Everything is normal with the fixed services,” he said. It is not clear how long the problems can continue.
