Some Google Pixel 6, 6a, and 6 Pro users claim that resetting their smartphone simply froze it.
Google seems to be aware of the problem affecting its Google Pixel 6. Some users have indeed had the unpleasant surprise of no longer being able to use their smartphone after attempting to reset it.
When Google Pixel 6 Factory Reset Goes Wrong
On the Pixel smartphone help forum, users claim that Google support is aware of some of its smartphones freezing after a reset. The affected models are the Google Pixel 6, Pixel 6 Pro, and Google Pixel 6a. The company is reportedly investigating, according to a comment from a member of the “Product Experts” program, a community of “super users” of Google products.
Affected users report that after attempting to reset their phone, they receive the following error message:
“Unable to load Android system. Your data may be corrupted. If you continue to receive this message, you may need to perform a factory data reset and erase all user data stored on this device.”
The smartphone then offers two buttons “Retry” or “Factory reset”. The first option fails and the second displays a new error indicating that a file named “tune2fs” is missing which refers to a Unix command line tool normally used to set file system parameters.
Read: Google Pixel 9 unveiled in video, in a surprising color
On Reddit, a member says he has gathered similar complaints on the three smartphones in the Pixel 6 range. Some users have tried to reset their smartphone with Google’s official tools, but to no avail. The company has not yet responded, but has become aware of the problem. No doubt a solution will be offered soon to the unfortunate users concerned. If this is the case, we will be sure to update this article.
To not miss any news from 01net, follow us on Google News and WhatsApp.
Source :
The Verge
