The MAC version mini manual also states that you need to download and install the Displaylink software. Without this software, our external monitor connected to the MacBook Air via Spacemate remained without signal. After allowing the software to record the screen, everything worked great.
The Windows version didn’t come with software instructions in the manual, but everything had to work through plug-and-play. With our slightly older laptop model (Alienware 13 R3 from 2017 with Windows 10, internal monitor disabled), the KTCM 1440p OLED display was used. KTC G27P6 1440p OLED monitor connected to the Spacemate only produced 1080p, and the two external SSD drives were not recognized by Windows. According to the manufacturer, there are apparently some compatibility issues with the laptop, which could be partly due to the Thunderbolt 3 port. As a test, we connected the MAC version of the Spacemate to our Windows laptop, and voilà that the monitor and SSD hard drives were recognized immediately. Apparently the significantly more expensive MAC version also works more smoothly under Windows.
We then connected the Spacemate WIN to the following laptops the initial difficulties with our old Alienware and its drivers.
