It is now confirmed: since Wednesday, Canal + subscribers can no longer access Disney +. The content of the American platform has officially left the broadcaster's offer, with the end of a contract between the two firms, which was not renewed. It allowed subscribers of the encrypted channel to benefit from access to the American streaming platform but also to see Disney, Marvel or Pixar films six months after their theatrical release. But for some, “very minority” cases according to Disney +, it is possible that a subscription remains subscribed and therefore debited, of which they were informed by email.
“From January 1, 2025, Canal + customers will no longer be able to watch our new films, nor access Disney + or our television channels via their subscription,” Disney indicated last November. But if you were already a Disney+ subscriber before subscribing to Canal+ and thus switching to a combined offer, it is possible that your subscription will be extended.
Affected customers informed of the reactivation of their subscription
In an email sent to its subscribers who have “received an email from Disney + inviting you to cancel this service”, Canal + indicates that there is “no action to take” following the “cutting of rights to Disney +”, which is “automatic and requires no action on your part”. “Moreover, Disney + does not have your payment methods linked to your Canal + subscription,” he assures.
But on one condition, to be found in an asterisk at the very bottom of the message: “If you already have a subscription taken out directly with Disney +, before subscribing to CANAL +: in this case, its billing will be carried out directly by Disney +,” indicates the group. “If you have another Disney + subscription, this other subscription will remain active,” he also explained in an email sent to subscribers at the beginning of December.
In certain cases, “very minority”, people already subscribed to Disney + before having subscribed to the double offer with Canal + have in fact seen their subscription suspended for the duration of this agreement, specifies Disney to Parisian. “Their subscription was paused, it is now reactivated,” explains the group. The customers concerned received an email informing them of this reactivation, and of the possibility for them to change their subscription plan or to cancel it if they no longer want to access the content, he specifies, refuting any “renewal tacit.”
As spotted by BFMTV, Disney + also announced in an email to its subscribers that the subscription with Canal + “has expired” but that an extension was offered “at no additional cost”. Le Parisien was able to note that the service was in fact accessible until Friday for the subscribers in question.
From the end of this extension, people who only had a subscription to Canal + but not to Disney + must take out a new subscription on the streaming platform by entering a payment method from their account. Le Parisien was able to see on the customer page of a user concerned that Disney + now offers to “add your payment method to continue to benefit from your subscription”.
To try to retain all those who would be tempted not to subscribe to a new offer or to cancel theirs, the streaming giant has also launched a promotional offer, to “save more than 50% per month for 12 months”, at destination for all subscribers who benefited from the double offer with Canal + – whether they registered before on Disney + or not.
Thanks to this special offer, which runs until January 21, you can benefit from a Standard subscription with advertisements for 1.99 euros for one year, specifies the Disney + help center. At the end of 12 months, the subscription then switches to the classic price of 5.99 euros, if it is not canceled before.
