Every patient wants to benefit from the best possible support. Unfortunately, sometimes the doctor harms the condition of his patient through lack of tact. Researchers from Texas A&M University have presented, in an article, an approach to better communicate with the patient, especially by showing empathy.
The study, published in October in the scientific journal “Science Direct”, discusses words that should be avoided. The publication is based on research in the scientific literature as well as surveys of doctors. Characterized as “never words,” these are considered unnecessary and are likely to harm the patient.
Even if the patient’s illness is incurable, the doctor must convey the message that he will do everything in his power to provide the best possible treatment.
Alternative: It is better to phrase it this way: “Therapy has not stopped the disease, but we can focus on treatment that will improve the symptoms and quality of life.”
A negative prognosis should not be presented abruptly, but should be conveyed tactfully.
Alternative: “I fear there is no room for improvement.”
Instead of asking leading questions, it is better to invite dialogue.
Alternative: “Let’s address the options available to us if the situation worsens.”
Doctors are expected to provide human support while remaining completely realistic. The patient’s concerns, however trivial they may be, must also be taken seriously.
Alternative: “I am here to support you every step of the way.”
The study highlights the fact that doctors must at all costs avoid suggesting that all it takes is willpower to overcome an illness. This can make the patient feel like they are disappointing those around them if they do not beat the disease or “fight it harder.”
Alternative: “We face this terrible disease together.”
A doctor should never blame the patient. That would only increase his worry.
Alternative: “You did well to come see us.”
A doctor should not question the practices of his colleagues either. It’s best to focus on what’s still possible.
Alternative: “You did well to come and get a second opinion. We’ll see what we can do.”
