Metro users who want to discreetly report a safety issue that is not urgent can now send a text message to alert the Société de transport de Montréal (STM) of these problems.
In the event of an incivility situation, a person can text 1 888-786-1119, the carrier informed by press release on Monday.
His report will be received in the monitoring room, which will analyze the problem and can assign him to the designated team, whether it is the Mobile Mediation and Social Intervention Team (ÉMMIS), the special constables or the Service of the City of Montreal police (SPVM).
“Our customers wanted to be able to report more easily, and discreetly, incivility or situations likely to generate a feeling of insecurity in our network,” underlined Marie-Claude Léonard, general director of the STM.
“It is also essential for us to provide more services and tools to our customers so that they can use our infrastructures with complete confidence,” she said.
The STM is not the first transport network to implement such a tool since it already exists with the Toronto Transit Commission (TTC).
Text messages are therefore added to the assistance niches placed at the ends of platforms to contact the control room, to intercoms in trains to have access to the operator and to 911 for urgent situations.
In addition to this initiative, the STM has also increased the presence of security teams in 13 stations since November 4: Joliette, Frontenac, Papineau, Beaudry, Berri-UQAM, Mont-Royal, Jean-Talon, Place-des -Arts, McGill, Atwater, Lionel-Groulx, Place d’Armes and Bonaventure.
“Quartets made up of special constables and security ambassadors are carrying out more intensive rounds,” assured the carrier.
