And if, This yearyou absolutely do not encounter no problem when you travel by plane? In the coming months, the European regulationthis set of rules which guarantees the protection of air passengers, will be revised. The latter therefore risks knowing drastic changessince Poland — at the head of the Council of the European Union for six months — decided to make “ a priority of its program ».
Changes, the broad outlines of which were published by the European Commission last July and which are based on the proposals made by Anaïs Escudiédirector of the legal department of RetardVol.fr on May 31, 2024, as mentioned by our colleagues at Capital. Better communication, delays, compensation… Overview of what could change soon if these measures were definitively adopted.
A policy change for canceled or delayed flights
One of the major changes that could be made would concern canceled or delayed flights. According to the European Commission, flights diverted to an airport other than the one initially planned, those which U-turn to the airport of origin or those which are advanced by more than one hour, will be considered as canceled flights. In addition, travelers whose flight is delayed more than 3 hours should be able to benefit from compensation similar to that reserved for people whose flight is canceled.
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Better communication on delays and refunds
Airlines will also have to make a point of honor to communicate better with their passengers, particularly in the event of flight delays. Name and address of the airline in question must be stated clearly, so that travelers can carry out a refund request or compensation.
In the event that the passenger has a complaint to make, it will be up to the airline to give passengers the necessary information on reimbursement or rerouting. “ Passengers affected are not required to actively contribute themselves to the search for relevant information », indicates in particular the Commission.
