This Friday, a Ryanair flight from Fez, initially scheduled to land in Dole, was diverted to Lyon airport due to unfavorable weather conditions. After a long flight over Lyon, the plane was finally able to land, but the passengers had to wait two more hours on board before being able to get off, without any snacks or drinks, even for the children.
Some travelers, already exhausted by a five-hour delay – the initial arrival being scheduled for 9 a.m. for a 2 p.m. landing in Lyon – denounced deplorable management of information. “We were given no clear instructions on where to collect our luggage. We had to fend for ourselves,” reports a passenger.
A lack of information
Two buses then transported the passengers to Dole, while a few people preferred to stay in Lyon. Others, connecting to Fez, were redirected in the opposite direction. A similar event occurred two weeks ago. But this time, no complaints procedure was offered.
Faced with the repetition of these incidents, some passengers are considering action, although the weather factor risks limiting recourse. “The most frustrating thing remains the total lack of information, we were left in the cold without knowing what to do or where to go,” concludes one traveler.
