And three for Marjane. For the third consecutive year, the group has won the title “Elected Customer Service of the Year Morocco 2025” in the Large Distribution category.
This recognition was awarded as part of the 8th edition of “Elected Customer Service of the Year Morocco”, held on December 12 in Casablanca. “Being Customer Service Voted for the third consecutive year reflects our constant commitment to placing the customer at the center of our priorities. With our 42 hypermarkets spread across 27 cities and a rapidly expanding e-commerce offering, we are committed to offering a purchasing experience that combines modernity, fluidity and proximity, whether in our physical stores or in our digital platforms,” says Mhamed Chlyeh, deputy general manager of the Marjane brand.
And continued: “This recognition demonstrates the collective effort of our teams and their dedication to meeting the expectations of our customers with attention and responsiveness. We will continue to innovate, train our employees and improve our services in order to remain a trusted partner in the daily lives of Moroccans.”
Note that since the creation of its department dedicated to customer service in 2021, Marjane has undertaken a series of concrete measures to strengthen customer satisfaction and experience. Among these initiatives, the brand stands out with an NPS (Net Promoter Score) or “recommendation score” exceeding 90%. According to a survey carried out among 3,275 participants, more than nine out of ten customers recommend Marjane to those around them, thus demonstrating the trust and loyalty she inspires.
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Morocco
