- Download the Air Canada mobile app and check in within 24 hours before departure
- Make sure your travel documents are in order and your contact details are up to date
- Air Canada supports Share Object Location for use with an AirTag or other Apple Find My network accessory to optimize baggage retrieval
MONTRÉAL, Dec 17 2024 /CNW/ – Air Canada today released its guidance to help customers make their travel easier during the busy holiday season, which runs from mid-December to January 6, 2025. The period from December 19 to 23, 2024 is expected to be the most loaded.
“During the holidays, we expect to carry more than 2.2 million customers, and we will operate up to 1,000 Air Canada, Air Canada Rouge or Air Canada Express flights daily worldwide , said Kevin O’Connor, Senior Vice President – Global Airport Management and Operations Control. In addition to having made all necessary operational preparations in terms of personnel, equipment and emergency plans, we are closely monitoring weather conditions and collaborating with other partners in the air transport ecosystem to ensure that our customers can reach their final destination with their luggage, in complete safety. On behalf of Air Canada’s 39,000 employees, we wish all our customers a happy holiday season. We look forward to welcoming you on board! »
Here are Air Canada’s top six tips to make holiday travel easier for customers:
1. Download the Air Canada mobile app free of charge from the App Store or Google Play.
As an all-in-one solution that provides personalized information based on booking details, the Air Canada app receives a high rating from its users. All the main features of the app, designed for use on the go in an airport, can be used with one hand. Here are some of the top uses of the Air Canada app by our customers:
- Registration and download of digital boarding passes.
- Automatic updates of boarding passes.
- Track flight schedules, gate changes and incoming flight status, and get directions to gates at 12 of Air Canada’s most frequently served airports.
- Au Canadain the United States and at certain international stopovers, obtaining information relating to the tracking of checked baggage and the carousel provided for baggage claim after the flight.
2. Check in 24 hours before your flight departs using the app or online at aircanada.com.
- When checking in, please verify that your contact information is correct so that Air Canada can send you flight and travel updates directly via email and text message.
- Check and make sure you know the baggage acceptance deadline for your departure.
- Check the digital boarding pass in the app for the recommended airport arrival time, baggage acceptance time, boarding gate location, and boarding time.
- In case of changes, you will receive, via email or text message notifications, updated flight information, including new scheduled times and information on how to modify your reservation. Changes will be indicated in the application.
3. Make sure you have all valid travel documents required for your destination.
4. Prepare your suitcases carefully and respect your baggage allowance.
Experts agree that people tend to pack too much stuff, so think about what you’ll actually need and check your bags if you can. Here are tips for packing your luggage:
- Know the limits (number, dimensions, weight) that apply to your baggage and respect them, whether it is checked baggage or carry-on baggage.
- Write your name and contact details on a tag placed inside checked baggage as well as on an exterior baggage tag. So, in the event that the tag on your baggage comes off, the information on the tag inside will allow you to be found and returned your baggage.
- Be sure to store your keys, medications, and valuables (like cash and electronics) in a carry-on bag that can fit under the seat in front of you.
- Don’t forget to check pre-board checkpoint requirements, including liquid restrictions, keeping gifts unwrapped, and more.
5. Arrive at the airport on time and allow plenty of time to move around the terminals.
The Air Canada app provides recommended arrival times and terminal information, as well as three key steps to get you to your destination quickly:
- Step 1 – Go to a self-service kiosk to print your tag and attach it to your baggage.
- Step 2 – Check your baggage at the drop-off point.
- Step 3 – Head to security and the boarding gate to relax before boarding.
6. Travel with an AirTag or other Find My network accessory in your checked baggage.
Customers can use Apple’s new Share Item Location feature to privately and securely share the location of their AirTag or Find My network accessory with Air Canada customer service in the event that they their luggage would be delayed, so that members of this service could return it to them more quickly:
- Generate a Share Item Location link in the Find My app on your iPhone, iPad or Mac and share it securely with the Air Canada Baggage team using the site’s Delayed or Damaged Baggage page Air Canada website.
- To ensure the protection of personal information and the safety of customers, location sharing will automatically end as soon as the customer has collected their baggage. The customer can also terminate this function at any time. The feature will be automatically disabled after seven days.
- To use the new Share Object Location feature, customers must ensure that their Apple device is running iOS 18.2, iPadOS 19.2, or macOS 15.2 operating system version or higher.
Are you traveling abroad?
Visit the Air Canada Ready to Travel portal or check the Air Canada app for the latest government entry requirements. It is the customers’ responsibility to verify that they meet all entry requirements. Additionally, they must hold the appropriate travel documents, visas and mandatory health certificates, and meet all other eligibility criteria for the flights for which they are purchasing tickets.
About Air Canada
Air Canada is the largest airline in the Canadathe country’s national carrier and a co-founding member of the Star Alliance network – the world’s largest group of airlines. Air Canada’s scheduled non-stop routes connect more than 180 airports across the Canadain the United States and abroad on six continents. Air Canada holds a four-star rating from Skytrax. Air Canada’s Aeroplan program is the airline’s primary loyalty program. Canada in travel, by offering its members the opportunity to accumulate or exchange points with the world’s largest network of partner carriers – numbering 45 – and with its retail, hotel and vehicle rental partners. Through Air Canada Vacations, the Company offers more choices than any other Canadian tour operator to hundreds of destinations around the world, with a wide selection of hotels, flights, cruises, excursions and rentals. vehicles. Air Canada Cargo, Air Canada’s cargo division, has the capacity and connectivity to serve hundreds of destinations on six continents using Air Canada’s passenger and all-cargo flights. Air Canada’s climate ambition includes a long-term goal that aspires to achieve net zero greenhouse gas emissions by 2050. To learn more, see Air Canada’s GIFCC documentation . Air Canada’s shares trade on the market on the Stock Exchange of Toronto (TSX) I Canada and on the OTCQX platform in the United States.
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