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Lidl is a brand that Europeans appreciate. Consumers go there for the quality of the products and the very attractive prices. It must be said that the brand does its best to protect its customers against inflation and rising prices.
If the majority of customers are perfectly satisfied, others, unfortunately, are at the heart of incredible stories. This is obviously the case for Jeanine, a 45-year-old Belgian client.. A loyal Lidl customer, she goes there and buys a packet of fresh fries. Once home, she makes a discovery that is as surprising as it is unpleasant.
Lidl: an unappetizing discovery
In the columns of RTL Info, Jeannine recounts this mishap which does not provide good publicity for Lidl. Indeed, she goes home and puts the fries in her fryer. So she prepares herself a delicious meal. This was without counting the discovery she made at the time.
Indeed, she notes “ three slugs still alive in the empty bag on the table. I immediately threw all the fries in the trash. My children refused to eat them, and I find this really worrying from a hygiene point of view ».
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Jeannine then decides to notify Lidl to report the incident. After all, if there are slugs in the package she just bought, then other customers can make the same discovery. She is sorry, however, to receive no response.
The Lidl brand reacts
Julien Wathieu, spokesperson for Lidl, expresses his surprise at the lack of response. It indicates, in fact, that customer service is used to processing emails quickly. For him, an address or communication problem undoubtedly explains this lack of response.
He further specifies that Lidl has a dedicated quality unit, in collaboration with its suppliers, to guarantee compliance with hygiene standards throughout the year. “ If a quality issue arises, we work with our partners to find solutions and prevent recurrence. »
Gaël Ghysels, head of public relations at Lidl, adds: “ This is the first such complaint regarding this product. We immediately contacted our supplier to perform a thorough analysis. Despite our rigorous controls, isolated incidents may occur. »
Afsca encourages consumers to report problems
The Federal Agency for the Safety of the Food Chain (Afsca), responsible for ensuring the quality of food products in Belgiuminvites consumers to report any suspicious incidents.
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Although Lidl claims to carry out regular checks on its products, this mishap highlights the importance of quickly reporting any problem to the relevant services. Consumers, for their part, can turn to organizations such as Afsca to guarantee their safety and obtain responses in the event of an incident.
In France, it is the Rappel Conso platform which invites consumers to report problems. It is an essential site to limit the risks of health scandals. Lidl can relate to this, like all other major retail brands.
We obviously hope that Jeannine does not come out of this story with any trauma. After all, such a situation can be the cause of serious dietary problems.
