The Dutch Data Protection Authority (AP) announced on Wednesday December 18 that it had imposed a fine of 4.75 million euros on Netflix for not having “ not given enough information to its customers about what the company does with their personal data” between 2018 and 2020. And the information provided by Netflix was unclear in some respects”specifies the authority in a press release.
The AP notes, however, that the platform has since updated its privacy statement and improved its information to subscribers about data use. Netflix appealed the fine, according to the AP.
“Such a company, with a turnover of several billions and millions of customers around the world, must properly explain to its customers how it processes their personal data”declared AP President Aleid Wolfsen, quoted in the press release. “This must be perfectly clear. Especially if the customer asks for it”he added.
Netflix collects different types of personal data from customers, such as email address, phone number and payment details, but also data on what customers watch on the platform and when, has done know the AP.
According to the AP, Netflix lacked clarity or provided insufficient information in several areas. According to the AP, Netflix lacked clarity or provided insufficient information in several areas. She claims the platform was unclear about why it collected personal data, what data was shared with other parties, how long it was kept and what security was in place when it was collected. transmitted outside Europe.
“Since this investigation began more than five years ago, we have cooperated with the Dutch Data Protection Authority and proactively evolved our privacy information to provide even greater clarity to our members.”said a Netflix spokesperson in a statement sent to Agence France-Presse. “We opposed this decision”.
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