“We have not received any information on the duration of the hot water and gas cut. It is the total vagueness, ”she adds, revolted by this situation that is repeated.
“I have to take my bath in an inflatable pool, using a hot water watering from the kettle. It eats away at me the last forces I have left, ”says Marilyn Baudry, overwhelmed by the situation. This 64 -year -old resident suffers from several hernia discs and diabetes. She saw her daily life jostled by this cut. “It is not acceptable to leave people in such a situation.”
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Carbon monoxide detectors in question
These frequent cuts are originally linked to VMC failures, the causes of which can be multiple. To remedy this, the social landlord housed, manager of the building, has installed safety sensors in each of these dwellings equipped with individual boilers, in order to prevent possible fumes of carbon monoxide.
Problem: these sensors are very sensitive and are triggered as soon as a higher level of monoxide is detected in the air, which can come from a deficiency of the boiler, as from prolonged combustion of cooking oil, or even cigarette smoke.
And at each alert of the tenant, an intervention by the firefighters is automatically engaged, resulting in stride the cut by GRDF of all the boilers of the building.
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Julie Koch, head of the Logelia customer service, deplores this situation, “sorry for the inhabitants for this problem whose resolution is unfortunately not in our hands, we are dependent on the intervention period of GRDF”, she explains. And to recommend “to open the windows as soon as the detectors alerts and to contact the firefighters first, before calling our intervention service, able to check whether the monoxide rate has a danger. This will help prevent these situations and limit the consequences ”.
GRDF is the only company empowered to restore gas in the building. Jérôme Grimal, territorial manager of Charente, confirms that the problem comes well “from the evacuation of combustion gases, which can lead to an accumulation of carbon monoxide in the accommodation”.
“We therefore cut the food of boilers as a precaution, but we are not the only ones to decide their restart,” he said.
GRDF must coordinate with Dekra, an international expertise organization, to be able to do so. “It imposes three specific dates for these interventions. This therefore requires perfect coordination of calendars, under penalty of delaying the process, ”he said. And to reassure the inhabitants: “A meeting was held today to accelerate it. We managed to advance the recovery date on April 28. »»
