After a catastrophic launch of its new mobile application, sound specialist Sonos no longer has a boss.
Ten months after the chaotic release of the new version of the Sonos application, which allows you to control its connected speakers and headphones, Patrick Spence, CEO of the company, resigned. Board member Tom Conrad is temporarily taking his place.
This is the culmination of a business which started in May 2024. At the time, Sonos celebrated the launch of a completely redesigned application to accompany its Ace headphones. Problem: the release was rushed, and many bugs were spotted by users, as was the absence of certain historical features.
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This destroyed Ace’s sales efforts, causing a catastrophic domino effect. Sonos thus had to part ways with some of its employees, while flatly apologizing for the chaos that the company itself had caused by hastily releasing the application.
According to The Verge, Sonos even hired a public relations and crisis management company to contain and respond to the problem.
After several months of doubt, Sonos returned to the charge at the end of 2024 by developing a roadmap. This was not enough to absorb the debacle, causing the departure of Patrick Spence, who seems to be the only one held responsible for the problems.
The departure will be effective on June 30, 2025. Until then, Patrick Spence will be able to benefit from a salary of $7,500 per month to provide “strategic advice”.
To try to restore trust with its customers, Sonos could unveil a connected screen for the home in the coming months.
