The “Elected Customer Service of the Year” award is based on an in-depth evaluation, carried out through mystery customer tests, including calls, emails, online information searches and interactions on social networks and via chat. This approach makes it possible to reward companies that perform well in terms of quality of customer service.
In 2024, Cogedim once again distinguished itself with increasing results, thus strengthening its position as leader in customer relations in the “Real estate development” category, but also from a more global point of view by obtaining the second best score all categories combined among 50 audited categories.
A strong commitment to facilitate access to property
Cogedim has made customer service a priority and does everything possible to offer personalized support to its clients at each stage of the realization of their real estate project. Since 2015, monitoring of the brand's Net Promoter Score (NPS) has demonstrated constant progress, reflecting continuous improvement in customer satisfaction.
Furthermore, and in a more constrained market context, Cogedim is strongly committed to making access to property easier, particularly for first-time buyers. Indeed, aware of the financial challenges and uncertainties that new buyers face, the brand has set up an offer specifically aimed at first-time buyers, called Access and personalized support. This system is based both on an evolution in the design of apartments and on an innovative and attractive financing offer.
Thanks to this Access offer, first-time buyers can become owners without any deposit and without any fees: they only pay a security deposit of €500 when booking and then no longer have to pay anything before moving in. The buyer only begins to repay their credit when the keys are handed over and the amount of the monthly payments is close, or even equivalent, to the price of their rent.
Receive for the 7th winning the “Elected Customer Service of the Year” award in the Real Estate Development category is a source of immense pride for Cogedim. Indeed, the quality of customer service is truly anchored in our DNA and remains one of our fundamental priorities. As homeownership becomes more and more difficult, Cogedim does everything it can to support its customers, particularly first-time buyers, by meeting their needs with solutions adapted to their expectations, but also to their power to 'purchase. This distinction is also that of our teams, whose daily involvement allows us to maintain this high level of service. Winning this award is therefore a real achievement, and we are determined to continue on this path, at the service of our customers, declares Vincent Ego, Managing Director of Cogedim.
*Real estate development category – BVA Xsight study – Viséo CI – More information on escda.fr
