Due to a simple update, this user can no longer enter his Tesla at all

News JVTech Due to a simple update, this user can no longer enter his Tesla at all

An unwelcome update

We know that autonomous driving and the functionalities that result from it are key points in the future development of Tesla vehicles. But this time, it is not a technological advance that is attracting attention, but rather a step backwards for some owners. Indeed, for several years, Tesla's Actually Smart Summon (ASS) function, which allows a vehicle to move remotely with a simple call via a mobile application, has become widely popular among userseven if it is not yet perfect and has certain limitations.

This is the case of Jamie, a Tesla owner in Nova Scotia (Canada), who told his story to Electrek. The latter had purchased an electric vehicle from the brand due to its particular parking configuration, which absolutely required an automatic parking function.. Thanks to ASS, he was able to maneuver his car precisely in a confined space. However, Tesla's latest software update changed everything.

Since installing this update, Jamie has been in a bind – and not just figuratively. His once docile Tesla now refuses to obey his commands. The sensors seem to detect non-existent obstacles, and the car suddenly stops in the middle of maneuvers that previously went smoothly.

Customer service in dire straits?

Faced with this situation, Jamie turned to Tesla customer service. Unfortunately, the answers obtained were, according to him, vague and unsatisfactory. Advisors suggested system resets, but without success. No rollback to a previous version of the software was offered, although this solution could potentially resolve the issue. The Tesla owner also visited a service center, where technicians confirmed the existence of the malfunction. However, they were unable to offer an immediate solution.

While Jamie's case may seem isolated, it is likely that other Tesla owners are experiencing similar difficulties. Indeed, software updates can have unexpected consequences on the operation of vehicles, and it is not uncommon for bugs to affect certain functionalities. This case therefore raises several questions to which we do not necessarily have the answers. First of all, how can we explain that a software update can make a feature that previously worked perfectly unusable? Then, why does Tesla seem hesitant to offer quick and effective solutions to its customers? Finally, what are the risks to security and customer satisfaction when software updates are deployed without sufficient testing?