Monday, November 25, it was around 9 a.m. that we could observe, on the Downdetector platform, the first reports of the incident: several Microsoft services then began to malfunction. Concerns immediately recognized by the American company, which kept its customers and those responsible for their IT equipment informed throughout the morning, before announcing, in a message posted on the social network possible source of these inconveniences: a recent “change” that she has undertaken to cancel.
At 2 p.m., according to the findings of the Mondehowever, data available on the Downdetector outage reporting platform indicates that the problem is not resolved.
According to Microsoft, the main source of the problem is the Exchange email server, thus depriving Outlook users of access to their mailbox. This seems to mainly concern access to Outlook using a web browser, more rarely access from a computer using dedicated software.
Other services are also affected, including the Teams communication software: its calendar is not inaccessible, it is impossible to create events or chat sessions. Microsoft has not reported any problems with its office software (Word, Excel, Powerpoint) or problems accessing files hosted on its servers, even if you may encounter search problems on SharePoint. Finally, the American company reports printing difficulties with Universal Print.
Asked about the scale and causes of the incident, Microsoft did not immediately respond to requests from Monde.
