THE Business Insider was interested in the use of artificial intelligence of emotions in the professional world. Companies have started using this tool to recruit, but also to monitor their employees. Thus, our colleagues give the example of customer service workers who are controlled by artificial intelligence of emotions. This tells them what tone to use with their customers.
Artificial intelligence of emotions is also used in another company to monitor data such as the heart rate of workers, or their nervousness, thanks to sensors installed on their chairs.
How will the AI be programmed?
The use of this type of technology at work can be intrusive, or even ineffective since it risks distracting workers and putting them under pressure.
The article from Business Insider specifies that the effectiveness of artificial intelligence of emotions is sometimes criticized and contested. Indeed, the work on which this technology is based affirms that human emotions can be identified thanks to universal facial expressions. This idea is frequently refuted.
