Many viewers encountered difficulties watching the boxing fight between Ukraine's Oleksandr Usyk and Britain's Tyson Fury, held in Riyadh, Saudi Arabia on Saturday evening, and broadcast worldwide via pay-per-view by DAZN. The company has undertaken to reimburse spectators who experienced technical problems in France.
Black screens, frozen images, loading logo rotating endlessly: testimonies on social networks multiplied throughout the fight, during which Usyk retained his titles and defeated Fury once again, this time by unanimous decision of the jury. Meanwhile, some viewers were fighting just to be able to watch the match.
“At first, the image froze every ten seconds. Then it got better for a few minutes, and then black screen for about three rounds. I had to restart everything, then it came back, but without the comments… “explains a user of the service.
To legally watch the most anticipated English boxing fight of the year, you had to subscribe to the pay-per-view at 19.99 euros in France, offered by DAZN, with a trial period included.
“I paid 20 euros to watch a black screen”
“DAZN, did I pay for this? Clean up your servers if you can't handle that many viewers!” ; “I have a black screen, I want a refund” ; “I paid 20 euros to watch a black screen, thank you DAZN”we could read on X, where customers did not hide their frustration and massively demanded a refund of their subscription.
“We sincerely apologize for the technical problem encountered”DAZN communicated to AFP on Sunday evening. “All customers who request it will be reimbursed for the PPV (In France)”announces the company whose parent company is based in London. “As a gesture of compensation, DAZN also offers them a free month of subscription”specifies the broadcaster.
