Par
Melissa Prou
Published on
Jan 23, 2025 at 7:32 p.m.
For four months, a water leak coming from a central column poisons the daily life of Sonia and her neighbors, tenants of the Ariane Tower, in Vernon (Eure) managed by the social landlord MonLogement27.
It all started on September 29, when Sonia detected a leak in the corner of her kitchen. Consequence? Said kitchen takes on water and the entrance, an adjoining room, also ends up being flooded.
The tenant then decides to report the situation to her landlord. Despite the visit of several technicians starting in November, the origin of the leak was difficult to find and the water continued to flow into the accommodation.
The flooded apartment
“We have been harassing them for four months, we are now writing registered letters with acknowledgment of receipt to have proof of our requests. We went on vacation to Calvados and when we returned it was worse, it was completely flooded. »
Water in the elevator
Quickly, the situation worsens and the water ends up reaching the landing and sometimes flowing into the elevator, located opposite the apartment that Sonia has occupied since 2020.
Several operations carried out in January
Following our meeting with the tenants of the third floor of the Ariane Tower, we asked MonLogement27 if any interventions were planned to resolve the situation. The social landlord told us in his written response that an order had been placed on January 9 with their service provider to “repair a leak on the 4th floor, as well as another for cleaning the landing”. Another intervention took place on Wednesday January 15 following a new report of the presence of water on the landing. “The technician from the MonLogement27 agency went to the Ariane Tower with the company Proxiserve. They suspected a leak in the hot water pipe located in the inaccessible technical shaft of the kitchen of accommodation 304. The plumber replaced copper pipes, and a service provider cleaned the 1st and 3rd floors”, specifies MonLogement27.
Finally, Friday January 17, the technician went to the site again after reporting an even larger leak by the local service manager: “He started by checking housing 304 to ensure that the repair on the copper pipes had not burst. The tenant was absent, so he headed towards accommodation 300 (the one occupied by Sonia, editor's note). in the technical duct in his neighbor's kitchen (304) had stopped. During his inspection, the technician identified that the new leak came from the kitchen of dwelling 300, more precisely from the washing machine tap, located under the sink. .” The service provider was able to replace the broken faucet the same day. “A company was also commissioned to clean the 1st and 3rd floors, as well as that of housing 300,” also indicates the social landlord.
The situation now restored, MonLogement27 will send a letter “to the tenant of accommodation 300 to invite him to make a disaster declaration jointly with his neighbor of accommodation 304”. “For our part, we plan to open a claim file for the common areas with our insurance,” concludes the social landlord. Painting repair work will also be carried out on the 1st, 2nd and 3rd floors of the tower.
“We have had several centimeters of water on the landing for three weeks that we have to drain every four hours. There are days when things leak in the elevator, it's super dangerous! I'm hosting my nephew who has a disability, what do we do if we can't take the elevator? »
“We have to endure the night”
For a month, Sonia has been sending registered letters and her neighbors have also gone to report the problem to the MonLogement27 reception. In the meantime, Sonia and her sister live with a unsanitary kitchen : the water is constantly flowing, the section of wall which hides the building's supply column has been removed and the household appliances have been moved to avoid theelectrocution.
“We have to suffer even at night. We were told that it would be repaired before the holidays but nothing has changed,” laments Christiane, broom in hand, while the year 2025 has already begun.
Situation resolved on January 17
L’humidity has permeated their apartment and the neighbors are complaining about it too. “All this stagnant water increases the humidity and it doesn’t help the situation when we are already cold in the homes with the wind,” insists Max, also a resident of 3e floor of the tower.
It was not until Friday, January 17 that the situation was finally resolved and the water disappeared from the floor of the third floor. After contacting MonLogement27, the social landlord told us that several interventions had been carried out between January 9 and 17 and that the situation had returned to normal (read box). As we write these lines, Monday January 20, the tenants of the third floor have confirmed to us that they have returned to dry conditions. “I was absent when the technician came on Friday but there is no more water on the landing or at my neighbor's house,” Max confirmed to us.
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