this Lot-et-Garonne locksmith advises against repair platforms

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Thierry Tréhiou practices his profession for over 30 years within a 20 km radius around Marmande. However, for several years, he has had to diversify your activity by offering, in addition to locksmith repairs, multi-emergency services. “Three years ago, I had two or three procedures per day. Today it is on average one per day but it can vary, sometimes there is no intervention” laments this craftsman who works from home. According to him, the fault lies with a phenomenon which has grown in importance in recent years: emergency response platforms.

Lock problems: emergency interventions

Perfectly referenced on the internet, they appear first when you carry out a search for a emergency locksmith repair.

“They work with people who come from Agen, Villeneuve-sur-Lot or even Bordeaux. They take advantage of this to overcharge and their interventions often leave customers in deplorable situations” denounces the one who is based in Beaupuy, at 64 route de la Cerisière at the entrance to Marmande.

These platforms can harm the image of our profession

Thierry recently pushed a rant on social networks to warn about this phenomenon which, according to him, harms his profession as an artisan. “I had three clients in the same week who used their services and found themselves in a delicate situation. For one, they changed his lock to something that didn't fit at all while charging an exorbitant amount of money. There's another one, they made a huge hole in his door! They didn't repair anything even though it was a tubular lock that usually opens in a minute. There was no need to break the lock.”

“Prioritize local artisans”

Situations that he was able to observe after customers called on him to recover what could be. “The problem is that it casts distrust on our profession and these people take our work.”

We have customers who find themselves destitute, without a lock or with systems that do not work.

He thus wishes to raise awareness among residents of the importance of calling on local artisans. “I live here, I'm not going to have fun doing anything because I don't want to see them come home. I work with local suppliers, if I have a problem with a lock, I can follow up. In addition, we intervene in less than 30 minutes and we can adapt. »

In Grand Marmandais, there are today three who can intervene urgently, “there is the one who took over the activity of Gleyroux and Loïc Dufour who took over the artisanal business of Mr. Tondut who retired . » And when asked if he has a message to convey, Thierry replies “ put the craftsmen near you to work! »

“Our mission is to respond to urgent needs”

Contacted, the emergency repair platform Deppaneo agreed to answer our questions and explain how it works.

“At Depanneo, our mission is to meet the urgent needs of individuals by ensuring a fast and quality service, while promoting the local know-how of the artisans with whom we collaborate. Our operation is based on a transparent partnership with qualified craftsmen close to the intervention areas. We make sure to work with professionals recognized in their region, in order to limit travel, ensure responsiveness and guarantee interventions adapted to customer needs. Concerning the recruitment of craftsmen, we favor local professionals by offering them opportunities for visibility and development of their activity. In exchange, we ask them torespect a quality charter and to respond as quickly as possible to our customers' requests,” explained Eliahou Sadoun, the manager of the Depanneo company.

Multi-service emergency locksmith, 7 days a week from 8 a.m. to 8 p.m. Contact : [email protected] – 06.07.14.08.66.

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