In the immaculate cuisine of Maria Monteiro, in Limoges, the computer screen remains frozen on the same page since last April. Her story is in a sentence: she simply manages to create an account on the Maprimerenov platform. “For eight months, I have spent every Wednesday on phone calls or go to appointments, but no one can help me. »»
A decision locked in Paris
She contacted France Rénov 'advisers, the mediator of the Republic and especially the National Housing Agency (ANAH), in charge of this public service, but nothing helps. “She had to take the step, one day, to create an account without going to the end, and it had to put the bazaar,” supposes a France Advisor Rénov '. “And no one is able to delete this first account so that I can create a new one, everything is locked in Paris by Anah,” sighs Maria Monteiro.
Seeing his gas boiler beat wing, this family wanted to install a heat pump in his house in Bellegarde, for an amount of 15,000 euros. The premium should have been 4,000 euros. “But now that we are in 2025, the premium has increased to 3,000 euros,” she calculates, before adding: “We do not ask for alms but just get what we are entitled to. »»
-Like a tunnel
Its France Rénov 'advisor, based in Limoges, finds an image to decipher the situation. “Maprimerénov ', it's like a tunnel. Either we enter well and it goes by itself, or we enter at an angle and we encounter problems. On our side, we can not do anything for them, we can only support them. As for the Anah telephone platform, it responds to users but does not have access to files, ”he decrypts.
“Unfortunately there are other people in his case,” continues the official of energy renovation. My personal record is a person who saw eighteen months flow between the filing of the file and the payment of the premium. »»
