France Services: access to public services for everyday procedures – Assistance in your digital procedures

Updated on 06/11/2024

France Services: a network of access to public services for everyday procedures

France Services spaces: a network of access to public services that is closer and more accessible for everyday tasks

The establishment of the France Services network echoes the Government's desire to bring public services closer to users. Led by the Ministry of Territorial Cohesion and Relations with local authorities via the National Agency for Territorial Cohesion, the network of structures labeled “France Services” is made up of local one-stop shops bringing together several administrations on their sites.
The objective is to offer a broader range of services to the public, as close as possible to the territories, particularly in rural areas and priority neighborhoods of urban policy.

France Services advisors have benefited from consistent training common to all France Services areas, provided by each of the 9 France Services partners and by the National Center for Territorial Civil Service (CNFPT). They are thus able to:

support you in daily administrative procedures and answer your questions;
help you with online procedures (navigating operator sites, simulating allocations, requesting documents online);
resolve your more complex situations by relying on a correspondent within partner networks, if necessary by a video call with the user;
make you available and support the use of IT tools (creation of an e-mail address, printing or scanning of documents necessary for the creation of administrative files).

FOR EACH INDIVIDUAL SITUATION, ADAPTED RESPONSES:
• I declare my income
• I establish my driving license
• I ask for help
• (housing allowance, RSA)
• I am looking for a job
• I am looking to reimburse my care
• I am preparing for my retirement
• I am facing a dispute or conflict
• I am expecting a child
• I establish my identity papers
• …

France Services, nine national partners in one place

Each France service provides access to the nine national partners Ministries of the Interior and Justice, General Directorate of Public Finances, Pôle emploi, Retirement Insurance, National Health Insurance Fund, National Family Allowance Fund, Agricultural Social Mutuality, La Poste either through regular hotlines or by videoconference. It is a response adapted to the needs of the user who can thus benefit from all the services brought together in one place. In addition to this guaranteed and minimal service base, many communities and associations deploy their own offers, whether administrative or conviviality (coffee, micro-madness, etc.).
Over time, the State will build new partnerships which will enrich the offer at the national level.

How to find a France Services space near you?

Since the launch of the system in 2019, the network has gradually ramped up, primarily targeting areas particularly far from public service. By the end of 2022, around 2,500 France Services should be in operation throughout the national territory.

Since January 2020, the Vaucluse prefecture has supported the certification of 24 France Services spaces, including 3 itinerant structures, from which users can receive support in their administrative procedures.