Published on Monday, November 4, 2024 Tuesday, November 5, 2024
Faced with the complexity of administrative procedures and the digital divide which affects a significant part of the population, Maison France Services aims to facilitate access to common rights. This project is part of a national dynamic aimed at reducing non-recourse to rights for the most vulnerable people, often faced with difficulties in accessing online services or understanding administrative documents.
PRESENTATION OF MAISON FRANCE SERVICES
Project History
March 2024: Application by Espace Jacques Percereau to obtain the Maison France Services label
July 2024: Obtaining the label and validation of the project
Labeling criteria
The Jacques Percereau space has complied with the 70 criteria necessary to obtain the Maison France Services label, including the presence of at least two agents trained in welcoming the public and available five days a week. A privacy space is also available, equipped for video conferencing and accessible to those needing digital assistance.
Functioning
The Maison France Services (MFS) newly installed at the Espace Jacques Percereau, certified in July 2024, constitutes a major step forward for the residents of Saumur and particularly those of the neighborhood. This space, intended to facilitate access to public services, becomes a central entry point for all daily administrative procedures. Thanks to the MFS, citizens can get immediate answers or be directed to the appropriate service.
Users, particularly those far from administrative procedures, will be able to benefit from personalized support on various subjects: employment, social benefits (RSA, activity bonus), housing, family, retirement, health, and much more.
An innovative project in the heart of the City's Political District
The opening of Maison France Services at Espace Jacques Percereau marks an important step for Saumur, in particular for the priority district in which it is located. This is the first Maison France Services established in a Political District of the Town of the department of Maine-et-Loire.
Hours of operation
Tuesday, Wednesday, Thursday, and Friday morning: 9:00 a.m. – 12:00 p.m.
Monday, Wednesday, and Thursday afternoon: 1:30 p.m. – 5:30 p.m.
A STRONG PARTNERSHIP AT THE SERVICE OF INHABITANTS
Maison France Services in Saumur relies on the collaboration of several national and local partners:
- État
- CAF (Family Allowance Fund)
- France Work
- DGFIP (General Directorate of Public Finances)
- Health Insurance
- Retirement Insurance
- The Post Office
- MSA (Agricultural Social Mutuality)
- Point Justice
- France Rénov and Energy Check
- ANTS (National Agency for Secure Titles)
This cooperation allows the inhabitants of Saumur to access the main public services in one place.
CHALLENGES AND OBJECTIVES OF MAISON FRANCE SERVICES
For the residents
- Facilitate access to public systems for those who are furthest away from them
- Reduce the digital divide by helping residents use online administrative sites
- Offer a first level of information on themes such as training, employment,
retirement, health, housing, etc. - Resolve complex administrative situations via a network of partners and tools such as videoconferencing
For social center professionals
- Strengthen collaborative work with the 11 committed partners
- Promote the support already offered by the social center
- Position the social center as an essential resource in the region
BUDGET AND FINANCING
- Annual aid: €40,000
- Funding:
- State: via the Banque des Territoires and the Caisse des Dépôts et Consignations for training agents, running the network, and deploying digital tools
- Operator partners: contribution to financing the system
