National campaign on access to care for summer 2024

As France prepares to receive many tourists in the run-up to the Paris 2024 Olympic and Paralympic Games, the Ministry of Labor, Health and Solidarity is launching a communication campaign to guide French people and foreign nationals in the event of need for care.

This communication campaign, including a section aimed at foreign nationals, aims to raise awareness of good actions in order to facilitate the management of unscheduled care and thus allow everyone to receive care.
adapted to its needs.
Unscheduled care is care that is not a life-threatening emergency but for which care by a health professional is desirable within 48 hours. In the event of a life-threatening emergency, call 15 remains the priority.

“Need a doctor? Follow the right path” is the message carried by this campaign to guide patients through 3 key stages:

  1. As a first step, contact your doctor ;
  2. If this is not available, use the map of places of care, available on Santé.fr
    ;
  3. If no offer is available, call 15 before going to the emergency room.

The map of care locations, a device at the heart of this campaign

Accessible on the Santé.fr website
, the care location map is the cornerstone of the unscheduled care pathway. Created with the assistance of regional health agencies (ARSRegional Health Agency), it makes it possible to locate in each region structures capable of providing care in less than 48 hours, without it being a vital emergency: homes and health centers, on-call medical homes, medical offices for certain evenings and weekends. The map is updated regularly to reflect real-time availability and opening hours.

Download the flyer:

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