Le Bain Bleu, a hammam and spa adjoining Genève Plage, is keen on gift vouchers. On January 11, a customer who had received such a voucher, worth 415 francs, presented herself at the entrance after having reserved online using the activation code. But as “Léman Bleu” reports, she is refused entry: the company demands the paper version of the voucher – which the user threw away, but of which she kept the photo. Otherwise, she must pay. She refuses.
The next day, she reads the general conditions: there is no mention of the material requirement. She protests. Le Bain Bleu doesn’t want to know anything. Worse, having not honored his reservation, his voucher has now expired. Alerted, local television in turn reviewed the famous general conditions two days later. And there, surprise. They have been modified, and now stipulate that only paper vouchers are accepted. The Fédération romande des consommateurs indicates that only the general conditions in force at the time of the transaction are valid. The client was therefore right, and can take legal action. Le Bain Bleu, for its part, did not respond to “Léman Bleu”.
Swiss
