Thursday January 16, 2025, the automotive group Stellantis announced that it was launching a retroactive compensation platform for customers who had problems with their PureTech engine between 2022 and 2024.
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Regain the trust of your customers. This is the objective that Stellantis has set for the start of 2025. The automobile group is launching a platform to compensate owners of defective PureTech engines.
This dedicated platform “allows our customers, having paid an invoice between 2022 and 2024 for PureTech engines, who have experienced belt problems or excess oil consumption, to be reimbursed”, a Stellantis spokesperson told AFP.
Its implementation will be carried out in a staggered manner, starting with the evaluation of complaints from pre-selected customers in France and Spain. Requests from all customers in European countries will begin to be evaluated gradually by the end of February 2025.
READ ALSO: PureTech engines: “We drive in insecurity”, thousands of motorists demand compensation from Stellantis, “aware of it from the start” according to a lawyer
-This additional compensation measure will cover expenses incurred between January 1, 2022 and March 18, 2024 for PureTech 1.0 and 1.2 of previous generations, following certain maintenance and diagnostic conditions recommended by the brands Citroën, DS Automobiles, Opel/ Vauxhall and Peugeot.
In March 2024, Stellantis extended the warranty on these PureTech engines, developed by PSA (Peugeot-Citroën), due to excessive oil consumption and/or premature degradation of the timing belt, covering 100% of the costs up to 10 years or 175,000 miles for parts and labor, under certain conditions.
The platform that constitutes “a retroactive tool so that we can reimburse people” is “a first” in the industry, adds the spokesperson.
The same platform will also allow customers who have incurred costs on AdBlue tanks to request compensation, underlined Stellantis, which will communicate details on Friday.
A urea-based product, AdBlue eliminates a large part of the harmful nitrogen oxide (NOx) emissions from the exhaust gases of diesel cars. Due to the crystallization of AdBlue, many motorists have had to carry out expensive repairs.
The group is not communicating at this stage the number of cars which could be affected by this retroactive compensation, nor the cost of the operation. This information will be revealed during the next financial results.
Like other giants in the sector, Stellantis, which experienced a 12% drop in its volumes of vehicles delivered in 2024, is going through a difficult time after years of record profits since its founding in 2021 with the merger of PSA (Peugeot-Citroën) and Fiat-Chrysler.
