a collective complaint launched against the company Mister Menuiserie

Following the judicial liquidation pronounced against the company Mister Menuiserie, whose head office is located in Saint-Marcel (Eure), many customers feel cheated: They have paid and ordered gates, fences or pergolas which they never received. Today they are launching a collective complaint

The company Mister Menuiserie, officially in liquidation since December 4, has gone out of business, leaving dozens of customers distraught. More than 200 customers have suffered the closure of this company specializing in aluminum doors, windows and gates. They decided to fight to get their money back.

Stéphane Edde, who lives north of Rouen, joined the collective action on December 21. This Norman had ordered a pergola and an awning for his house in July 2024. “I received the pergola with an element of the wrong dimensions, so it is impossible to assemble and unusable. As for the 4000 euro awning, I never received it.”

Stéphane feels like he was cheated at the very moment of the sale. He felt a “ pression” from the seller:

“With hindsight, I understood that the seller knew everything that was going on. Hence his insistence and his incredible discounts for me to pay in full upon ordering. I paid 16,000 euros against an initial price of 25,000 euros. The seller presented this discount to me as an exceptional opportunity. He made it clear to me that to benefit from this rate, I had to pay in full immediately.

Stéphane Edde, customer of Mister Menuiserie

This customer regrets not having received to date: “no concrete response from the company or manufacturer.” He adds : “This experience resembles in my opinion a scam or a breach of trust”

Indeed, in recent months, the company seemed to systematically offer significant discounts to its customers on the condition that they, like Stéphane Edde, pay the entire order immediately in cash.

Antonio, another customer, paid the price during his purchases last spring. He benefited from a discount of 5,000 euros on a pergola which he never received and fears having lost the 16,000 euros paid: “They gave me this discount simply because they needed cash to pay certain suppliers, and as a result, I think they already knew in May that the situation was very complicated.”

Aggrieved customers launched a collective complaint to attempt to receive a refund. An action led by Emma Léoty, a lawyer specializing in collective actions, who defends thousands of consumers on various cases throughout France.

Every day, consumers call this lawyer based in Paris to join the collective action launched against the company. These customers ordered gates, windows, fences, which they paid for in full or in part and never received.

“My colleagues and I have to call back 25 customers today alone! It doesn't stop. It's a big file. Today we have more than 200 complainants. Their financial loss is sometimes enormous, ranging from a few hundred euros to more than 18,000 euros for some. On average, the damage represents a little less than 10,000 euros per customer.”

How to get this money back? Can we hope to be compensated? These are the questions his customers ask him, all over France. They fear they will never be reimbursed. “Some tell me that the company has 80 million in debt and that the boss has left France. At the moment we don't know.”

The lawyer continues by explaining her approach: “I have one week to declare all the debts in the file. The idea is that one of the creditor clients is appointed controller within the framework of the compulsory liquidation to have access to the file and so that a complaint can be filed against X.”

On its site, the company Mister Menuiserie left a message to explain to its customers the reasons for this liquidation.

She explains that the companies Label Habitat and Mistermenuiserie store which operated 150 points of sale in France were confronted “facing very significant difficulties (covid health crisis and war in Ukraine causing the rise in prices of raw materials and energy). In this context and despite all its efforts to avoid this situation, the companies were placed in receivership on November 12, 2024, then in compulsory liquidation on December 4, 2024 by judgment of the Commercial Court of Rouen, without further authorized activity.”

The group then indicates the procedure to follow and emphasizes that customers who ordered and paid after the opening of the judicial recoveryNovember 12, 2024, “will be able to be reimbursed”.

But it also specifies that for all customers whose order has not been delivered and was being processed at the time of the opening of the judicial recovery, “the company will unfortunately not be able to deliver and/or reimburse it, given its cessation of activity.”

Mister Menuiserie customers who have not received their delivery must declare their debt before January 15 to the agent SCP Mandateam based in Evreux and appointed by the commercial court. The website of the Ministry of the Economy and Finance invites the last customers to contact the judicial administrator before this date under penalty “d’extinction of rights to act“.

There are therefore a few days left for injured customers to assert their rights.

The Normande company Mister Menuiserie employed 300 employees throughout France, including around fifty at its head office in Saint Marcel, in Eure.