“My parents paid almost 500 euros for a Medion television in October 2021,” Martine tells our colleagues from HBvL. “A year later the screen started to have problems and Medion installed a new screen for free. Two years later, the same problem reappeared. The screen was split in two, making the television unusable. »
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The television came with a three-year warranty. However, Medion has informed that there are no more spare parts available for this model, or a similar model. They therefore offered to reimburse the current value of the television, i.e. 227 euros. “I don’t agree,” retorts Martine, who believes that it is the amount of the purchase price that must be reimbursed, i.e. double the amount proposed by Medion.
If it is impossible to repair or replace a device under warranty within a reasonable time, the customer may request termination of the sales contract and demand reimbursement if the reason is justified, indicates the FPS Economy. The seller, for his part, is not always obliged to reimburse the entire purchase value of a device. If the device has been used for two years and its value has decreased, the seller may take this into account.
“Under EU law, don’t manufacturers have to supply spare parts for five years? “, however, Martine raises. In reality, a European directive is not a law and must be transposed into national law to be applicable, which is not the case with regard to the European “right to repair” directive. There is therefore no error on Medion’s side.
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