“We understand that some users are experiencing delays with the Interac e-Transfer service,” explained Alex Hammill, Interac spokesperson, succinctly in an email sent to Noovo Info several hours after the start of the outage. “We are working to resolve this issue.”
The specialized site DownDetector.ca reported several hundred reports of problems with Interac for bank customers from east to west in Canada around 3 p.m.
For example, Desjardins customers were unable to make online transfers in the afternoon. Same scenario for the National Bank, as spokesperson Merick Seguin reported to Noovo Info. The Canadian online bank Alterna Bank spoke of “intermittent” delays around 1 p.m.
“Our partner Interac is currently experiencing some delays in processing transactions,” commented Jean-Benoit Turcotti, spokesperson for Desjardins Movement. “We are working with Interac to resolve everything. According to our information, everything should be restored over the next few hours.”
With information from Émilie Clavel for Noovo Info.
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