It was around noon this Saturday, May 11, when Lucas Moreau and his Maroilles football team stopped like every week at McDonald’s. In this case, that day, it was the Caudrésian restaurant near the venue of their match.
As usual, Lucas Moreau orders his menu “ McWrap “. But, from the first bites, the flavor of his sandwich, which he “ know well ”, was not the same… “ I felt something crunchy and that wasn’t normal. It was very viscous and I see a snail shell », indicates the young man.
Following this surprising discovery, he immediately goes to the counter to claim compensation. The teams would not have offered him “ just a simple ice cream » without, according to him, truly apologizing to him. Lucas then wanted to relay the incident: “ I sent an email to both McDo France and Caudry at the beginning of the week. Having heard nothing from them, I posted the photo I had taken on Facebook. Fifteen minutes later, the Caudry restaurant wrote to me! » For the moment, he does not know if he will call them back but one thing is certain, it is that “ I won’t set foot there again “.
An apology and an investigation
Lack of traceability sheet(1) or quality, “ a file has been opened » says Serge Jahier, the director of the franchised restaurant. Even if this “ situation remains exceptional “, it however requires ” investigations to find out the traceability process with our supplier », continues the manager, apologetically. An answer should be given “ At the beginning of next week » to find out the origin of the problem in order to propose “ commercial offers » to the young footballer.
1. The director specifies that all the lots have been identified and that it remains to be determined which one in question.
