The banana radius is completely empty. On the side of summer dresses, only very small and large sizes remain. A line was trained in front of customer service, made up of customers seeking to be reimbursed for purchases.
Almost three weeks after the cyber attack that struck the Marks & Spencer store chain on April 21, its flagship sign on Oxford Street, in London, still bears the stigma. A situation that is repeated identically in the more than 1,000 stores that the group operates in the United Kingdom.
The group has suspended online orders, returns can only be made in shops, and many shelves are empty because the automated stock management systems had to be deactivated. “We work day and night to manage this cybercident and make our operations return to normal as quickly as possible”said, on May 2, the director general, Stuart Machin, in a post on Linkedin. Questioned Thursday, May 8, the company says she does not wish to communicate more at this stage.
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The attack has already cost 30 million pounds (35.4 million euros) to the chain of stores, said the German bank Deutsche Bank in a note, raised on May 2 by Reuters. Its action has dropped 12 % since Easter weekend.
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